Privacy policy

Privacy Policy

Laminate Depot (laminatedepot.co.uk)


This Privacy Policy explains how Jan Click Flooring Wholesale Ltd, trading as Laminate Depot (“we”, “us”, “our”), collects, uses, stores and protects your personal data when you visit or make a purchase from laminatedepot.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

This website is operated by:

Jan Click Flooring Wholesale Ltd
Trading as Laminate Depot
Website: laminatedepot.co.uk


2. Personal Data We Collect

We collect the following types of personal data:


2.1 Device Information (automatically collected)

When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Time zone setting
  • Device information
  • Cookies installed on your device
  • Pages viewed and browsing activity
  • Referring websites or search terms

This is referred to as Device Information.


2.2 Order Information (when you purchase)

When you place or attempt to place an order, we collect:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely via third-party payment providers — we do not store full card details)

This is referred to as Order Information.


2.3 Personal Data

When we refer to “Personal Data” in this policy, we mean both Device Information and Order Information.


3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders
  • Arrange delivery of goods
  • Process payments securely
  • Send order confirmations and updates
  • Communicate with you about your order
  • Detect and prevent fraud
  • Improve our website and services
  • Analyse customer behaviour and website performance
  • Provide marketing communications (only where permitted)


4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract – to fulfil your order
  • Legal obligation – tax, accounting, and regulatory requirements
  • Legitimate interests – fraud prevention, business improvement, analytics
  • Consent – marketing communications (where applicable)


5. Sharing Your Personal Data

We may share your data with trusted third parties, including:

  • Shopify (website and e-commerce platform)
  • Payment providers (e.g. card processors, PayPal)
  • Delivery and logistics companies
  • Google Analytics (website performance tracking)
  • Advertising platforms (e.g. Google Ads, Meta/Facebook)

We may also disclose personal data if required by law, regulation, or legal process.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website
  • Improve user experience
  • Analyse website performance
  • Support advertising and marketing campaigns

You can manage cookies through your browser settings.

For more information:
http://www.allaboutcookies.org


7. Behavioural Advertising

We may use your data to show you relevant advertising.

You can opt out using the following links:


8. Data Retention

We retain your personal data only for as long as necessary to:

  • fulfil your order
  • comply with legal and tax obligations
  • resolve disputes
  • enforce agreements

After this period, data is securely deleted or anonymised.


9. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where legally possible)
  • Object to processing
  • Restrict processing
  • Request data portability

To exercise any of these rights, contact us using the details below.


10. Fraud Prevention & Photo ID Verification

In certain cases, we may request proof of identity to prevent fraud and protect our business and customers.

This may occur before dispatch or upon delivery, particularly for:

  • high-value orders
  • suspected fraudulent transactions
  • mismatched billing and delivery details

Accepted identification may include:

  • Valid UK driving licence
  • Valid UK passport
  • Other government-issued photo ID matching the order details

If we are unable to verify identity where reasonably required, we may delay or refuse delivery until verification is completed.

Any ID provided is used solely for verification and fraud prevention purposes and is securely deleted once no longer required.

We do not use identity documents for marketing purposes.


11. Data Security

We use appropriate technical and organisational measures to protect your data against:

  • unauthorised access
  • loss
  • misuse
  • alteration
  • disclosure


12. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals.


13. Children

Our website is not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.


14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.


15. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

Jan Click Flooring Wholesale Ltd
Trading as Laminate Depot
Website: laminatedepot.co.uk

Email: sales@laminatedepot.co.uk